Terms and Condition

Scope of Activities and Terms

1.1. These terms apply to all individuals and entities, owners of the kuldkalake.eu trading environment (hereinafter referred to as the kuldkalake.eu online store), with respect to legal relations arising from the purchase of goods through the kuldkalake.eu online store.

1.2. In addition to these terms and conditions, legal relations arising from the purchase of goods through the kuldkalake.eu online store are governed by the legislation of the Republic of Estonia.

1.3. Due to the development of the kuldkalake.eu online store and to ensure more effective and secure use of the online store, JÕHVI KULDKALAKE OÜ reserves the right to amend and supplement these terms and the price list. Amendments to the Terms and Price List will be announced on the kuldkalake.eu website. Amendments and supplements to the Terms and Price List take effect from the moment the respective amendment or supplement is published on the kuldkalake.eu website. Unless otherwise provided by law or these Terms, if you placed an order before the effective date of the changes to the Terms, the legal relations between you and JÕHVI KULDKALAKE OÜ will be governed by the terms applicable at the time of your order.

1.4. Seller’s details:

JÕHVI KULDKALAKE OÜ,
Reg. No. 10200616
Address: Salu tn 1-12, Kohtla-Järve, Ida-Virumaa, Estonia
Phone: (+372) 56 20 20 67
Email: info@kuldkalake.eu

Prices

2.1. Prices in the www.kuldkalake.eu online store are valid for timely payment of the invoice in accordance with the provisions of section 4.

2.2. All prices in the online store are listed in euros (EUR) and include 20% VAT.

Products

3.1. Products displayed in the online store are generally in stock. The availability of these products is not guaranteed, as errors may occur due to potential technical issues with the system.

3.2. If a customer places an order, but the product is unavailable to the seller, the online store will be unable to fulfill the order. In this case, the full purchase amount will be refunded to the customer immediately upon discovery of the product’s unavailability.

3.3. Product photos displayed in the online store are for illustrative purposes only and may unintentionally differ from the actual appearance of the product.

Purchases

4.1. kuldkalake.eu offers a simple electronic order form that does not require separate registration, is fast, and convenient. Use the product catalog or search function to find the product of interest. Add the desired product to the cart by clicking the “Add to Cart” button. In the top right corner, you can view the number of items in the cart and the total purchase amount. Clicking on the cart allows you to review and check your items.

4.2. To place an order, the customer must go to the “Shopping Cart” page: click the “Buy” button in the menu bar when selecting the shopping cart, after which the customer will be redirected to the order completion page.

4.3. After entering the required information and verifying its accuracy, the customer confirms the order by clicking “Confirm and Pay.” After this action, the order is confirmed and sent to the seller.

4.4. The buyer must pay for the product via a bank link and confirm the payment to the seller by clicking the “Return to Seller” button.

4.5. After payment for the product, the online store will ship it to the customer.

4.6. The customer is obliged to provide accurate information necessary for order fulfillment during the order process.

4.7. The seller is not responsible for the inability to fulfill an order due to incorrect information provided by the customer or any consequences thereof.

4.8. The seller reserves the right to refuse an order if there are any doubts about the accuracy of the information provided to the seller or in case of unlawful actions.

Payment Methods

5.1. Users and holders of bank cards from countries such as Estonia, Latvia, Lithuania, and Finland can make payments via bank link or credit cards (MasterCard, VISA, Maestro).

5.3. The seller does not have access to the customer’s bank details or credit card information.

Delivery and Transfer

6.1. Products can be picked up free of charge (without delivery costs) at the KULDKALAKE store, Ahtme mnt. 51, Kohtla-Järve, Ida-Virumaa, Estonia, subject to prior arrangement. To do so, contact the details provided above and specify the list of desired products.

6.2. Delivery services cover the entire territory of Estonia.

6.3. After dispatch, the product will be delivered by one of the courier services (Itella, DPD, or OMNIVA) within 2–3 working days (Estonia).

6.3.1. Shipping outside Estonia. For purchases from the KULDKALAKE online store, delivery outside Estonia takes from 1 to 3 weeks.

6.4. Please provide accurate contact information when placing an order to avoid delays and misunderstandings during delivery. kuldkalake.eu (JÕHVI KULDKALAKE OÜ) and the courier service are not responsible for delivery delays or misunderstandings if the delay or misunderstanding is caused by inaccurate information provided by you during the order process.

6.4.1. Within Estonia, the product(s) will be delivered to specialized parcel machines (Itella, DPD, or OMNIVA) after full payment.

6.4.2. For orders of products with non-standard dimensions (e.g., spinning rods, fishing rods) or heavy items (e.g., boats, motors), delivery via parcel machines is not available. If you order items with non-standard dimensions or heavy items with delivery costs exceeding the standard rate, you can receive the order via courier or at a post office.

6.4.3. In case of changes to the delivery cost of an order, the buyer will be separately informed by our customer service department.

6.5. The product will be delivered by the courier service within up to 15 working days, depending on the customer’s region. In case of an unsuccessful delivery attempt, the product will be returned to the seller.

6.6. If the customer places an order on weekends or holidays, the order dispatch period begins on the first working day starting at 09:00 (local time) following the weekend or holiday.

6.7. Products are delivered in parts unless the product information indicates that the product is assembled.

6.8. The delivery time specified in the order confirmation is valid if 100% of the order amount is paid on the day the order is placed.

6.9. kuldkalake.eu undertakes to inform the customer about changes to the delivery time as soon as possible after receiving the information, notifying the customer via the email provided during the order process.

6.10. After receiving and sorting the order at the kuldkalake.eu warehouse, the product will be handed over to the courier service and delivered to the address specified in the order.

6.11. The customer is obliged to notify kuldkalake.eu of any changes to the delivery destination or agreed time immediately before delivery.

6.12. The accuracy and reliability of the information provided in the order are critical to avoiding delays and misunderstandings during product delivery. kuldkalake.eu and the courier company are not responsible for delivery delays or misunderstandings if the delay or misunderstanding is caused by inaccurate information provided by the customer during the order process.

6.13. Damaged products must be returned by the customer to the specified address (Ahtme mnt. 51, Kohtla-Järve, Ida-Virumaa, Estonia) no later than 14 working days. Information about damages, photos, and a description must be sent to the email address info@kuldkalake.eu.

Return and Replacement of Orders

7.1. The customer has the right to cancel an order within 14 days and replace or return the ordered product(s). This 14-day period begins from the moment the customer receives the order.

7.2. Returns/replacements must be submitted to the seller within 14 days from the receipt of the product. A return request can be made as follows:
– Return the product to the KULDKALAKE store (Ahtme mnt. 51, Kohtla-Järve, Ida-Virumaa, Estonia) by prior arrangement.
– Send a clear email in free form to info@kuldkalake.eu.
– Fill out the “Write to Us” form in the “Contacts” section on the website.
Returns received by the seller will only be accepted with a completed “Write to Us” form in the “Contacts” section on the website or an email sent in free form to info@kuldkalake.eu.

7.3. The buyer must return the product within 14 days of submitting the request or provide proof that the product was handed over to a logistics company within this period. The seller reserves the right to refuse a refund until the previously purchased product is received back.

7.4. The product to be replaced or returned must not be damaged or show signs of damage. The product must be in its original packaging, with all original labels attached. If the condition of the product to be returned or replaced shows signs of use, the seller reserves the right to refuse the replacement or refund.

7.5. The customer must carefully open the product’s packaging without damaging it. If the packaging cannot be opened without damage, returning the product in its original packaging is not required.

7.6. An ordered product cannot be returned if it was manufactured according to the customer’s personal needs or specifications.

7.7. Upon order return, the seller refunds the buyer the full amount received under the agreement, including the delivery cost paid by the customer. In the case of a partial order return with added delivery costs, the seller may refund the delivery cost proportional to the number of returned items.

7.8. Refunds will be credited to the customer’s bank account no later than 7 working days from the receipt of the product. In the case of payment by credit card, refunds are subject to the terms of the customer’s bank.

Liability and Force Majeure

8.1. kuldkalake.eu (JÕHVI KULDKALAKE OÜ) is liable to you, and you are liable to kuldkalake.eu (JÕHVI KULDKALAKE OÜ) for damages caused by a breach of these terms in cases and to the extent provided by the legislation of the Republic of Estonia.

8.2. kuldkalake.eu (JÕHVI KULDKALAKE OÜ) is not liable for any damages caused to you or for delays in product delivery if the loss or delay is caused by circumstances beyond the control of kuldkalake.eu (JÕHVI KULDKALAKE OÜ) that could not have been foreseen or prevented (force majeure).

Data Protection and Processing Principles

9.1. The personal data processor for JÕHVI KULDKALAKE OÜ is kuldkalake.eu (reg. No. 10200616), located at Salu tn 1-12, Kohtla-Järve, Ida-Virumaa, Estonia, phone (+372) 56 20 20 67, and email info@kuldkalake.eu. The processor has appointed a data protection officer, whose contact details are: (+372) 56 20 20 67 and email info@kuldkalake.eu.

What personal data is processed
— Name, phone number, and email address;
— Delivery address;
— Bank account number;
— Cost of goods and services and payment information (purchase history);
— Customer support information.

Purpose of Processing Personal Data

9.2.1. Personal information is used to manage customer orders and deliver goods.

9.2.2. Purchase history data (purchase date, item, quantity, customer information) is used to compile an overview of purchased goods and services and to analyze customer preferences.

9.2.3. The bank account number is used to process refunds to the customer.

9.2.4. Personal information, such as email, phone number, and customer name, is processed to address issues related to goods and services (customer support).

9.2.5. The IP address of the online store user or other network identifiers is processed by the online store to provide information society services and web usage statistics.

Legal Basis

9.3.1. Personal data is processed to fulfill a contract with the customer.

9.3.2. Personal data processing is carried out to meet legal obligations (e.g., accounting and resolving consumer disputes).

9.3.3. Data processing is performed with the customer’s consent for the following actions: marketing, notifications about new products, and campaigns of interest to the customer.

Recipients of Personal Data

9.4.1. Personal information is transferred to the online store’s customer support for managing purchases and purchase history, as well as resolving customer issues.

9.4.2. Name, phone number, and email address are forwarded to the transport service provider of your choice. For goods delivered by courier, the customer’s address must also be provided alongside online information.

9.4.3. If the online store is serviced by a service provider, personal data will be transferred to the service provider for accounting purposes.

9.4.4. Personal information may be transferred to IT service providers if necessary to ensure the functionality of the online store or data hosting.

Security and Data Access

9.5.1. Personal data is stored on servers of OÜ Virtuaal.com, located within the territory of a European Union member state or countries in the European Economic Area. Data may be transferred to countries assessed by the European Commission as having an adequate level of data protection or to U.S. companies bound by the Privacy Shield framework.

9.5.2. Access to personal information is available to online store employees who may access personal data to resolve technical issues related to the use of the online store and to provide customer support. The online store implements appropriate physical, organizational, and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration, or unauthorized access and disclosure.

9.5.3. The transfer of personal data to trusted processors of the online store (e.g., transport service providers and data hosting) is governed by agreements between the online store and the trusted processors. Processors are obligated to provide appropriate safeguards for processing personal data.

9.5.4. JÕHVI KULDKALAKE OÜ is the personal data processor and transfers personal data necessary for payments to the trusted processor PaySera.com.

Access and Correction of Personal Data

9.6.1. Personal data can be accessed and modified in the online store’s profile. If a purchase is made without a user account, access to personal information can be obtained through customer support.

Withdrawal of Consent

9.7.1. If personal data is processed with the customer’s consent, the customer has the right to withdraw consent by notifying customer support via email.

Retention

9.8.1. Closing a customer’s online store account will result in the deletion of personal information unless there is a need to retain such data for accounting purposes or to resolve consumer disputes.

9.8.2. If a purchase is made without a customer account in the online store, purchase history is retained for three years.

9.8.3. In case of disputes related to payments or consumer disputes, personal data is retained until the claim is resolved or the statute of limitations expires.

9.8.4. Personal data required for accounting purposes is retained for seven years.

Deletion

9.9.1. To delete personal information, contact customer support via email. A deletion request must be responded to within no more than one month, and the deletion period must be specified.

Transfer

9.10.1. Requests for the transfer of personal data via email must be responded to within a maximum of one month.

9.10.2. Customer support will identify and inform you about the personal data subject to transfer.

Marketing Communications

9.11.1. The email address and phone number will be used to send marketing communications with the customer’s consent. If the customer does not wish to receive marketing notifications, select the appropriate link in the email footer or contact customer support.

9.11.2. If personal data is processed for marketing purposes (profiling), the customer has the right to object to the initial and further processing of their personal data, including profiling analysis related to direct marketing, by notifying customer support via email.

Dispute Resolution

9.12.1. Disputes related to the processing of personal data are resolved through customer support (info@kuldkalake.eu). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

Note

10.1. Product images listed in the store are for illustrative purposes.

10.2. JÕHVI KULDKALAKE OÜ reserves the right to change prices and refuse sales in exceptional cases.

10.3. Product information is regularly reviewed and updated. Data may have been updated since your last visit.